Help Center

Find answers to common questions about Kosha's reconciliation platform

Frequently Asked Questions

Everything you need to know about getting started with Kosha

Do you offer a free trial?

Yes! We offer a 14-day free trial with full access to all features. No credit card required. Book a demo to get started.

How long does implementation take?

Most customers are up and running within 1-2 hours. Upload your CSV, our AI detects the schema, and you're matching transactions. For API integrations, allow 1-2 weeks.

What file formats do you support?

CSV, Excel (XLSX), and direct API connections to Stripe, PayPal, Plaid, and more. Our LLM can detect schemas in almost any format.

Is my data secure?

Yes. We use bank-level encryption (AES-256) and maintain full audit logs. Your data is never shared or used to train models.

Can I integrate with our existing tools?

Yes! We have pre-built integrations with QuickBooks, NetSuite, Xero, and more. Enterprise customers can request custom integrations.

What's your uptime guarantee?

We maintain 99.9% uptime SLA for Professional plans and 99.99% for Enterprise. Dedicated infrastructure and 24/7 monitoring.

How does pricing work?

Pricing is based on your monthly transaction volume, starting at $3,500/year for seed-stage companies. We offer transparent, predictable pricing with no hidden fees.

What makes Kosha different from other reconciliation tools?

We're AI-first and built specifically for modern fintech. Unlike legacy tools from the 1990s, Kosha uses LLMs for automatic schema detection and ML for matching, with setup in days instead of months.

Can Kosha handle multi-currency transactions?

Yes! Our LLM automatically detects currencies and handles multi-currency reconciliation. You can reconcile transactions across different currencies seamlessly.

Do you provide customer support?

Yes! We provide email support with 2-hour response times during business hours. Enterprise customers get dedicated Slack channels and priority support.

Can I export reconciliation reports?

Absolutely. Export reconciliation reports, audit logs, and match details in CSV, Excel, or PDF formats. We also support direct integration with accounting systems like QuickBooks.

What if I need help during implementation?

We provide guided onboarding for all customers. Our team will help you set up your first reconciliation, configure integrations, and train your team on best practices.

Still Have Questions?

Our team is here to help. Reach out and we'll get back to you within 2 hours.